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The bulk of our reports and analyses are only available to clients as part of our Continuous Advisory Service. But now and again we produce reports that are also available for sale to non-clients.

July 17, 08
Call Center 2008

The report is based in part on research with more than 40 newspaper call center executives.

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Peter M. Zollman, founding principal & executive editor;
Bruce Annan, managing director;
Jim Townsend, principal & editorial director;
Shannon Kinney, director of bizdev & marketing;
Joe Michaud, senior consultant;
Beverly Crandon, consultant;
Katja Riefler, European director;
Ross Hoddinott, Pacific director

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Consultant Spotlight: Peter M. Zollman

Orlando-based Peter is founding principal of the AIM Group and an active consultant. As an internationally known speaker, writer and consultant on interactive media services, he focuses on profitability and practical solutions. His specialties include e-commerce on media sites; interactive classified advertising, strategic planning, sales development, training and support.

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Consultant Spotlight: Beverly Crandon

Toronto-based Beverly Crandon is a new media and client-contact center expert. Crandon has more than 11 years of hands-on experience in strategic planning, publishing, business-unit development project and product management and contact centre management strategies in excellence.

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